Terms of Service & Platform Agreement

Effective Date: 5 November 2026 | Operator: Boraine Tech (Pty) Ltd (South Africa)

Please read these Terms of Service carefully before registering, logging in, or using the SOLO platform as either a Driver or a Rider. By accessing or using the platform, you agree to be bound by these terms.

Important Statutory Notice: Consumer Protection Act (CPA Act 68 of 2008, Section 49)

Section 49 of the CPA requires that limitation of liability, assumption of risk, and indemnity provisions be brought specifically to your attention in plain language. Please note that:

SOLO is a technology dispatch platform, not a transport carrier or employer of drivers.
Drivers operate as independent business contractors who retain 100% of rider fares and carry their own statutory commercial passenger liability insurance.
Fares are paid directly by the rider to the driver via the driver's physical Speedpoint card machine or cash at trip conclusion.

1. Legal Entity & Applicable Statutes

The SOLO platform is owned, engineered, and operated by Boraine Tech (Pty) Ltd, an incorporated company registered under the laws of the Republic of South Africa.

These terms are governed by and construed in accordance with the laws of South Africa, specifically complying with:

National Land Transport Act (Act No. 5 of 2009 & NLTA Amendment Act) governing e-hailing dispatch systems and operating licences.
Consumer Protection Act (Act No. 68 of 2008) governing transparent consumer pricing and transaction rights.
Protection of Personal Information Act (POPIA Act No. 4 of 2013) governing lawful personal data and real-time telemetry processing.
South African Reserve Bank (SARB) National Payment System Directives and PCI-DSS compliance for recurring subscription billing.

2. Pure Zero-Commission Model & Direct Fare Settlement

Unlike legacy rideshare operators that deduct 20% to 30% commission from trip earnings, SOLO operates on a Pure Zero-Commission (0% take-rate) infrastructure:

100% Direct Driver Payment: Riders settle trip fares directly with the driver immediately upon arrival at the destination.
Mandatory Speedpoint POS & Cash: All registered SOLO drivers are required to carry an active physical card terminal (e.g., Yoco, iKhokha, Vodapay, or commercial bank POS) to accept debit/credit card taps, while cash remains a standard accepted payment method.
No Intermediary Custody of Fares: SOLO does not hold, escrow, or skim rider trip funds. The merchant relationship for fare settlement is directly between passenger and driver.
Algorithmic Fare Guidance: Distance and duration rates displayed in the app represent binding recommended statutory fare calculations designed to protect riders against arbitrary overcharging.

3. Driver Platform Agreement & Independent Contractor Status

By registering as a SOLO Driver, you agree to and acknowledge the following terms:

Independent Contractor Relationship

You are an independent commercial transport operator, not an employee, agent, joint venturer, or partner of Boraine Tech (Pty) Ltd. You have complete autonomy over your operating hours, geographical routing, and acceptance of dispatched trip requests. You are solely responsible for all tax declarations (income tax, provisional tax, and VAT where applicable) with the South African Revenue Service (SARS).

Mandatory Statutory Credentials & KYC

Drivers must maintain valid, unexpired statutory documents at all times:

South African National Driver's Licence (Code B / EB / C1)
Valid Professional Driving Permit (PrDP Category P: Passengers)
Vehicle Registration Certificate (RC1) and active Roadworthy Licence Disc / CoF
Active commercial passenger liability insurance policy

Failure to maintain valid credentials will result in automated temporary suspension of dispatch privileges until updated documentation is reviewed.

Driver SaaS Subscription & Free Trial

Access to the driver dispatch platform is provided on a flat monthly Software-as-a-Service (SaaS) subscription of R499.00 / month:

New drivers receive a 14-day free trial with zero platform fees.
A nominal R1.00 3D-Secure card verification transaction is processed via Paystack upon registration to securely tokenize the payment method.
On Day 15, the first monthly R499.00 subscription charge occurs unless cancelled beforehand. Drivers may cancel their subscription at any time without penalty.

4. Rider Conditions & Community Guidelines

Riders using SOLO agree to maintain respectful, lawful conduct during all dispatched trips:

Payment Obligation: Riders agree to pay the complete trip fare to the driver upon drop-off using the driver's physical card machine or cash. Willful non-payment constitutes theft of services and results in immediate account deactivation and referral to law enforcement.
Safe & Lawful Passenger Behaviour: Smoking, illicit substance usage, aggressive behavior, vandalism, or interference with safe vehicle operation is strictly prohibited.
Accurate Pickup Information: Riders must provide accurate pickup coordinates and be ready at the designated curb upon driver arrival to avoid unnecessary congestion.
Lost Property: While drivers are encouraged to return lost items, passengers are responsible for their personal belongings. Lost item claims can be submitted via the in-app Support & Lost Property portal.

5. Safety Architecture & SOS Distress Protocol

SOLO integrates real-time telemetry and safety tools, including an in-app SOS Distress Button:

Activating the SOS feature immediately logs GPS telemetry and provides one-touch dialling to national emergency services (SAPS 10111) and pre-configured trusted safety contacts.
Misuse or fraudulent activation of emergency SOS features is strictly prohibited and subject to account termination.

6. Limitation of Liability & Disclaimers

To the maximum extent permitted under Section 49 of the South African Consumer Protection Act:

Boraine Tech (Pty) Ltd provides the SOLO application on an "as is" and "as available" basis, without warranty of uninterrupted dispatch server availability, telecommunications uptime, or GPS accuracy.
Boraine Tech (Pty) Ltd shall not be liable for indirect, incidental, punitive, or consequential damages arising out of vehicle accidents, personal injury, property loss, or trip delays during transportation performed by independent drivers. All transport claims are governed by the driver's commercial passenger liability insurance and the Road Accident Fund (RAF Act No. 56 of 1996).
Nothing in these terms limits or excludes any statutory liability that cannot legally be limited or excluded under South African law.

7. Termination & Suspension

SOLO reserves the right to suspend or permanently terminate driver or rider platform accounts in instances of:

Submission of forged, fraudulent, or expired KYC credentials.
Threats, verbal abuse, harassment, or physical violence toward any community member.
Refusal to accept card/cash payments in accordance with platform policies.
Repeated non-payment or chargebacks of the monthly driver SaaS subscription fee.

8. Privacy Policy & Data Rights

Your use of SOLO is also governed by our statutory Privacy Policy & POPIA Statement. We process personal information strictly in accordance with POPIA Act No. 4 of 2013 and never sell your data to third parties.

9. Legal Notices & Operator Contact

For contractual questions, dispute escalations, or official legal notices:

Boraine Tech (Pty) Ltd

Managing Director: Allan Boraine

Cape Town / Kimberley, Republic of South Africa

Email: allanboraine@gmail.com