Privacy Policy & POPIA Compliance

1. Regulatory Framework & Responsible Party

SOLO is engineered, operated, and maintained by Boraine Tech (Pty) Ltd, registered in the Republic of South Africa. This privacy statement outlines our mandatory compliance with the Protection of Personal Information Act (POPIA Act No. 4 of 2013), the National Land Transport Act (Act No. 5 of 2009), and the requirements of the Google Play Developer Policy.

SOLO operates on a Pure Zero-Commission (0% take-rate) model. We do not monetize, harvest, or sell user personal information to advertisers, data brokers, or third parties.

2. Personal Information Collected & Purpose

• Precise & Foreground Geolocation: Used solely during active ride dispatch and navigation to calculate optimal pickup routes, estimate fares, and locate nearby verified drivers. Location data is never broadcast publicly and is protected by spatial geohashing.
• Rider Contact Details: Mobile phone number and optional display name, used exclusively for driver arrival notifications, safety dispatch, and trip receipts.
• Driver Statutory Credentials (KYC): South African Identity Document/Card, Professional Driving Permit (PrDP), Driver's License card, and Vehicle Registration Certificate. Stored in encrypted, private cloud storage buckets accessible solely by authorized compliance officers via temporary 1-hour time-limited signed URLs.
• Payment Information: Driver platform SaaS subscriptions (R499/month) are processed directly by Paystack (PCI-DSS Level 1 Certified Gateway). SOLO never stores or handles raw credit or debit card numbers on its servers.

3. Account & Personal Data Deletion (Google Play Compliance)

Under Section 24 of POPIA and the Google Play User Data policy, you have the absolute statutory right to request full destruction, erasure, or de-identification of your personal information and driver/rider records.

4. Information Officer Contact

For privacy inquiries, POPIA Form 1 data access requests, or information officer communications: