SOLO Operational Manual

SOP v2.2

Standard Operating Procedures for South African E-Hailing (NLTA, SARS, POPIA & B2B Fleet Compliant)

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Section A: Rider Guide

WhatsApp verification, 4-digit PIN boarding, Wrong Car/Driver mismatch SOS, proactive off-route check-in, and SARS tax receipts.

Read Rider Section →

Section B: Driver Guide

NLTA compliance, automatic KYC document expiry lock (PrDP, licence, disc & insurance), 1-device concurrency, and 0% commission R499/mo SaaS.

Read Driver Section →

Section C: Admin Governance

KYC review & expiry enforcement, 1-hour signed URLs (POPIA), 1-hour stale trip expiration, PostGIS spatial queries, and Paystack webhooks.

Read Admin Section →

Section D: Fleet Partner Hub

Live Paystack B2B fleet registration & billing (R770 base + R499/car + VAT), multi-driver shift pairing, remote dispatch holds, and cash/POS audits.

Read Fleet Section →
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